Terms & Conditions

Ordering

There are initial minimum orders per collection, please contact us for the detail, thereafter there is no minimum order.

Initial orders are on a pro forma basis.

Payment

Sterling/Euro cheques and bank drafts should be made payable to Kit Heath Ltd.  We accept Visa, MasterCard, Maestro and Delta.

The customer may apply for a credit account by completing a Kit Heath Ltd account application form. Upon receipt of satisfactory credit references, an account with a credit limit will be opened.  Please note that a credit referencing agency may be used in evaluating suitability.

All invoices will be subject to our payment terms of 30 days net.  No payment will be deemed to have been received until Kit Heath Ltd has received cleared funds.

Overdue Accounts

Kit Heath reserves the right to suspend or cancel future deliveries, charge interest (2.5% over Lloyds bank base rate) and any legal costs incurred if payment is not received by the agreed due date.

Retention of Title

Goods remain the property of Kit Heath Ltd until such time as all sums due by the customer have been paid in full to Kit Heath Ltd.  The customer shall be entitled to deal with or sell the goods (and other products in which the goods are incorporated) at full market value in the normal course of its business, provided that the customer shall be liable to account to Kit Heath Ltd for the proceeds of such sale.

Prices

Prices are net of VAT.  Prices should be correct at the time of going to press in a catalogue or posted online.  We reserve the right to alter prices without notice.  Goods will be invoiced at the current price at the time of despatch.

Delivery

Delivery charges are based on the value of goods (net of VAT).  No carriage is charged on mainland UK orders over £200.  Carriage costs for orders under £200 will be £3.50 (minimum).

We will aim to despatch all stock orders received before 2pm the same day.  If you require guaranteed next day delivery please ask your sales contact and we will inform you of the additional costs.  Unfortunately we cannot guarantee next day delivery for all parts of the UK and Ireland.

Scottish Highlands and Islands, the EC and overseas deliveries will be charged at cost.

Trademark & Copyright

Kit Heath is the owner of the registered trademark Kit Heath and is the owner of copyright, design right and registered designs including jewellery designs, marketing and packaging materials. The customer shall ensure that the trademark is used solely in accordance with Kit Heath Ltd’s instructions. 

The selling of the goods shall give the customer no rights to Kit Heath’s intellectual property and the customer is not authorised to register any company names, trademarks or domain names that contain words identical or similar to the Kit Heath trademark.

Returns

Items delivered broken or faulty or supplied incorrectly should be reported to Kit Heath Ltd within 7 days of the invoice date. 

Each item must be returned in an individual plastic bag with the Kit Heath item code clearly marked.  Goods that require additional handling may incur a handling fee.  Faulty items will be replaced provided that the damage has occurred prior to delivery to the customer or if it is clear that there is a manufacturing fault.  

Items that Kit Heath Ltd considers to have been mistreated or damaged through wear and tear cannot be replaced or credited.  The issuing of replacements will be at the discretion of Kit Heath Ltd.

Restrictions on Sales of Goods

The customer may wish to offer for sale or to sell the goods from their own website or over the internet, if so, the customer is required to obtain the prior written approval of Kit Heath Ltd. In such approval Kit Heath Ltd will specify the use of their trademarks, marketing and packaging materials. At any time permission for use can also be withdrawn by Kit Heath Ltd. The customer in respect of the Kit Heath brand, must have no affiliation to Amazon, ebay or any other ecommerce sites or auction sites unless authorised by Kit Heath Ltd.

The customer is not authorised to sell Dew or Heritage products under company names, trademarks or domain names that contain words identical or similar to the Kit Heath trademarks. The customer in respect of Dew and Heritage must have no affiliation to Amazon websites.