Ordering
Will I receive an order confirmation?
Yes, you will receive an email confirming your order and an invoice detailing your order items. Please check your junk or spam folder in case you haven’t received an email after placing your order.
If you still can’t locate your confirmation email, please contact our Customer Service Team via phone on +44 1271 329123 during our office opening hours. For more ways to contact us, see our page.
Can I cancel or amend my order?
You can cancel your order if you contact us within one hour of placing your order or, if outside of our opening hours, before 12 pm the following working day. If your order has already shipped, please follow the guidelines on our page.
We are unfortunately unable to amend an order once it has been placed.
What if I have a question about my order?
You can contact our Customer Service Team via phone on +44 1271 329123, and we’d be happy to help and answer any queries you may have.
Payments
What payment methods do you accept?
We accept all major debit and credit cards, including Visa, Mastercard, and American Express. You can also pay with Klarna*, PayPal, and wallet payments such as Link, Apple Pay, or Google Pay.
Depending on your location or device, only some payment options may be available.
* Klarna’s Pay in 3/Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply. klarna.com/uk/terms-and-conditions. For more information about Klarna, visit klarna.com/uk/how-klarna-works/.
