How to Order
Placing your order
All orders are subject to our Terms and Conditions see p163.
Please include the following details when placing your order:
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Your Account Number
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Additional requirements, e.g., packaging, marketing materials, or display graphics.
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Number of optional gift bags, if required.
Minimum order values
If you are buying the Kit Heath brand for the first time, our initial minimum order value is £1000 ex VAT /$1200 (goods value). Thereafter, there is no minimum order value.
Contact us
Our Customer Service Team is here to assist you
8.30am – 5.00pm (excluding bank/national holidays)
Online
Order 24/7 on our Retailer Website.
Keep up to date with our collections and launches, check stock availability and access our asset store.
Field Sales Representatives
To fully appreciate our renowned design detail and excellent quality, enquire to see whether we have a Sales Representative covering your store location, and we can arrange a presentation of our latest designs at your convenience.
Payment
Credit/Debit Cards & PayPal
Contact us to make a credit or debit card payment, or request a PayPal link.
Bank Transfer
See your invoice for payment transfer details.
Cheques/Checks
Sterling/Euro cheques/checks and bank drafts are to be made payable to Kit Heath Ltd and sent to: Kit Heath Ltd, Millennium House, Roundswell, North Devon, EX31 3TD, UK.
UK delivery
We aim to process all orders received by 2 pm the same working day. Whilst every effort is made to ensure delivery times are met, this cannot be guaranteed, particularly: for outlying areas; in the event that a carrier fails to comply with instructions; or in the event of industrial action by the carrier.
UK, Scottish Highlands & Isles, IOW, IOM
All charges and order thresholds below are quoted ex VAT.
Standard Delivery3–5 working days |
Express DeliveryOn any order (inc. orders over £300) |
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| Free | orders over £300 | £4.95 | 1–3 working days |
| £3.95 | orders under £300 | £8.95 | Next Working Day |
Channel Islands
Standard Delivery3-5 working days |
£5.00 | orders under £300 | |
| £10.00 | orders over £300 | ||
US & Canada shipping
| 4–5 working days | $39.00 | Flat Rate |
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We aim to ship orders within 24 hours, Monday to Friday (UK time).
Your invoice will be emailed on the day of shipment.
If your order is split to expedite shipping, only one charge will be applied.
Any duties applicable will be covered by Kit Heath Ltd.
Point of Sale (POS) brand materials will be delivered separately, and shipping charged at cost.
Rest of the world (excluding Europe)
| 3–5 working days | Shipping/duties charged at cost |
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