How To Order

Placing your order
All orders are subject to our Terms and Conditions. Please include the following details when placing your order:
  • Your Account Number.
  • Additional requirements, e.g., packaging, marketing materials or display graphics.
  • Number of optional gift bags, if required.
Minimum order values
If you are buying the Kit Heath brand for the first time, our initial minimum order value is £1000 ex VAT / $1200 (goods value), thereafter there is no minimum order value.
Contact us
Our Customer Service Team is here to assist you Monday to Friday 08:30 - 17:00 UK time (excluding bank/national holidays).
UK Telephone
+44(0)1271 329123
US Toll Free
Order 24/7 on our Retailer website. Keep up to date with our collections and launches, check stock availability and access our Asset Store.
Field Sales Representatives
To fully appreciate our renowned design detail and excellent quality, enquire to see whether we have a Sales Representative covering your store location and we can arrange a presentation of our latest designs at your convenience.
Credit/Debit cards and PayPal.
Contact us to make a credit or debit card payment, or request a PayPal link.
Bank transfer.
See your invoice for payment transfer details.
Sterling/Euro cheques/checks and bank drafts are to be made payable to: Kit Heath Ltd and sent to: Kit Heath Ltd, Millennium House, Roundswell, North Devon, EX31 3TD, UK.

UK Delivery

We aim to process all orders received by 2pm the same working day. Whilst every effort is made to ensure delivery times are met, this cannot be guaranteed and particularly: for outlying areas; in the event that a carrier fails to comply with instructions: or in the event of industrial action by the carrier.
UK, Scottish Highlands & Isles, IOW, and IOM

All charges and order thresholds below are quoted ex VAT.

Free standard delivery on orders over £300 ex VAT
Standard delivery 3–5 working days
We aim to despatch all product orders received before 2 pm the same working day.

£3.95 will be charged on orders less than £300 ex VAT

Express Delivery Charges
£4.95 Royal Mail Tracked 24
£8.95 Royal Mail Special Delivery

Next-day delivery may not be guaranteed during busy periods.

Channel Islands

£5 charge for orders under £300 ex VAT.
£10 charge for orders over £300 ex VAT.
Standard delivery 3 working days.

US and Canada shipping
A flat shipping charge of $39 will be applied.
We aim to ship orders within 24 hours, Monday to Friday (UK time).
If your order is split to expedite shipping, only one charge will be applied.
Point of Sale (POS) brand materials will be delivered separately and shipping charged at cost.
ROW (excluding Europe)

3-5 working days. Shipping and duties where applicable are charged at cost.