Careers at Kit Heath

Assistant Merchandiser (E‑commerce)

About The Role

We are looking for an experienced Assistant Merchandiser to join our Product Development and Merchandising team. You will be working to assist with the day-to-day operational and purchasing tasks across multiple jewellery brands and ranges. Your primary focus will be on maintaining healthy inventories and range plans for our e-commerce channels through careful product monitoring and segmenting, increasing product performance, turnover and profitability. As an integral part of the Merchandising and Product team, you will be offering further support to our other sales channels as required by your team.


Barnstaple, North Devon

Job Type

Full Time | Permanent

Key Responsibilities

  • Working together with the New Product Development team on concurrent critical paths, bringing several annual launches to market across multiple brands and ranges.
  • Range management of continuing core products, clients’ bespoke ranges, and terminal stocks.
  • Supporting the Merchandiser with data preparation to facilitate accurate range sales forecasting.
  • Creating and managing purchase orders to achieve SLAs, maximise OTB and minimise terminal stocks, with a focus on inventory management and merchandising for our e-commerce channels, including B2B, D2C, and Amazon FBA.
  • Maintaining a collaborative and coordinated approach to work with interdepartmental teams, ensuring all range plans, marketing campaigns, and sales promotions align with the current business strategy and brand values.
  • Assisting in the preparation of product data, including stock, sales, and range performance data, for insightful business reporting.
  • Communicating with an international supplier and manufacturer base to ensure timely and accurate delivery of goods.
  • Supporting the Merchandising team in carrying out day-to-day operational procedures and aiding in optimising workflows.
  • Collaborating with the Key Account Sales team to ensure an optimum range plan is in place for each client whilst maximum fulfilment, turnover, and margins are achieved.
  • Assisting with the importing of goods, working with freight forwarders to ensure accurate clearance and delivery to both UK and international destinations.
  • Assisting the Product Launch team during all stages of the launch roadmap (e.g. catalogue production), including the creation of product matrices, data imports/exports, proofing of print and digital materials etc.
  • Assisting with all incoming product and inventory queries from both trade and consumer channels, looking to resolve and respond to all requests in a timely and efficient manner.
  • Assisting in the upkeep of accurate product information data held on internal systems, including the creation and maintenance of product SKUs, descriptions, specifications, pricing, etc.
  • Preparing pre-delivery notifications for the Goods Inwards team to ensure an efficient and smooth pathway to sale.
  • Supporting the business with other product-related tasks as directed by the Merchandising team leader.

Qualities We Look For


  • Proficiency in Excel and other office applications, working knowledge of pivot tables, lookup queries, etc.
  • Purchase/sales order management, using business management, ERP, or e-commerce/e-merchandising software.
  • Critical Path management.
  • Data analysis and reporting with experience in creating forecasts and business insights.
  • Excellent written/verbal communication and negotiating skills.
  • Confidence in influencing decision-making, problem-solving and critical thinking.
  • Excellent time/project management skills, with the ability to meet simultaneous deadlines.


  • Minimum 2 years experience within an import/merchandising role.
  • Experience in omnichannel B2B/D2C retailing.
  • Background in Jewellery, Fashion, or similar industry advantageous.

The Benefits

  • Competitive salary
  • 28 days’ annual leave including bank holidays
  • Company pension
  • Free car parking
  • Life Assurance
  • Permanent Health Assurance
  • Staff discount

About Us

Kit Heath Limited is a family business established in 1984 that provides Great British-designed, premium sterling silver jewellery to UK & US retailers and direct to consumers.

As part of our close-knit family of colleagues, you will benefit from working together with a diverse team with an endless resource of skills and talents from which to learn and develop professionally.

You’ll get to work with a leader within the British jewellery industry, collaborating with both internal teams, business partners, as well as a colourful array of trade clients and jewellery lovers alike. Always welcoming fresh ideas and new ways of thinking, we hope to involve you in creating new innovative business practices.