Any items delivered broken or faulty or supplied incorrectly should be reported to Kit Heath Ltd within 7 days of the invoice date. 

Each item must be returned in an individual plastic bag with the Kit Heath item code clearly marked.  Goods that require additional handling may incur a handling fee. Faulty items will be replaced provided that the damage has occurred prior to delivery to the customer or if it is clear that there is a manufacturing fault.  

Items that Kit Heath Ltd considers to have been mistreated or damaged through wear and tear cannot be replaced or credited.  The issuing of replacements will be at the discretion of Kit Heath Ltd.  

Please return the jewellery as it was lovingly sent to you.